Your holiday contract is with Italian Immersions. who have made every effort to ensure that ground transportation, meals, pricing and all other services will be as represented.  Please note that we cannot be responsible for the acts or omissions of suppliers or services, or for any misrepresentation made by the suppliers or third parties.  The services are subject to the conditions imposed by the suppliers and their liability may be limited by their tariffs, conditions of carriage, international conventions and agreements, or customs and their businesses.  Therefore, Italian Immersions cannot assume responsibility for any claims, losses, damage, costs, or expenses of any nature arising out of injury, accident or death, loss of or damage to or delay in connection with baggage or other property, delay inconvenience, upset, disappointment, stress, frustration or loss of employment or loss of holiday time resulting from:

(a)  The act or fault or omission of any party other than Italian Immersions or its employees.
(b) The passenger's failure to obtain related documentation.

The passenger will not be entitled to any refund if the passenger fails to follow the instructions of Italian Immersions or its representatives.  We reserve the right to alter or cancel any services you have purchased and inclusions may vary depending on weather, tour operator's arrangements, or other uncertainties, and are subject to change.  If we are unable to provide a service comparable to that described in the brochure, we will refund you the difference between the cost of the described service and the lower dollar (Australian) value of the substituted service.   The photographs appearing in this brochure are representational only and are not a guarantee that everything will be exactly as depicted at the location upon arrival.  Every endeavour will be made to provide the nominated sightseeing, though no guarantees can be made.  The Tour Manager/Operator reserves the right to change hotels nominated in this brochure and itineraries.  Every endeavour will be made to substitute with accommodation and travel arrangements of a similar standard.