Booking Conditions - Italian Immersions (effective as of 1 October, 2006)
All tours and services are subject to the following conditions

1. Tour Operator
Slow Trails Pty. Ltd. trading as Italian Immersions (ACN 102 366 781)
(ABN 96 102366 781) is the Tour Operator of the program.

2. How to book
Please fill in the booking form with your insurance policy details.  Send your completed form and non refundable deposit of AUD $500 of your chosen trip to our allocated travel agent  within 7 days to confirm your booking.  If your booking cannot be confirmed your deposit will be refunded in full.  It is important that you have read the booking conditions and sign the booking form.

All payments for services offered by Italian Immersions are directed through a designated travel agent who is a member of the Travel Compensation Fund.  All monies are kept in a trust account for consumer protection.

3. Your Holiday Contract
Your holiday contract is with Italian Immersions. who have made every effort to ensure that ground transportation, meals, pricing and all other services will be as represented.  Please note that we cannot be responsible for the acts or omissions of suppliers or services, or for any misrepresentation made by the suppliers or third parties.  The services are subject to the conditions imposed by the suppliers and their liability may be limited by their tariffs, conditions of carriage, international conventions and agreements, or customs and their businesses.  Therefore, Italian Immersions cannot assume responsibility for any claims, losses, damage, costs, or expenses of any nature arising out of injury, accident or death, loss of or damage to or delay in connection with baggage or other property, delay inconvenience, upset, disappointment, stress, frustration or loss of employment or loss of holiday time resulting from:

(a)  The act or fault or omission of any party other than Italian Immersions or its employees.
(b) The passenger's failure to obtain related documentation.

The passenger will not be entitled to any refund if the passenger fails to follow the instructions of Italian Immersions or its representatives.  We reserve the right to alter or cancel any services you have purchased and inclusions may vary depending on weather, tour operator's arrangements, or other uncertainties, and are subject to change.  If we are unable to provide a service comparable to that described in the brochure, we will refund you the difference between the cost of the described service and the lower dollar (Australian) value of the substituted service.   The photographs appearing in this brochure are representational only and are not a guarantee that everything will be exactly as depicted at the location upon arrival.  Every endeavour will be made to provide the nominated sightseeing, though no guarantees can be made.  The Tour Manager/Operator reserves the right to change hotels nominated in this brochure and itineraries.  Every endeavour will be made to substitute with accommodation and travel arrangements of a similar standard.

4. Booking Confirmation and Balance
Upon receipt of your deposit and completed booking form, we shall send you confirmation of your booking and an invoice for the final balance.  The final balance is due 60 days prior to departure.  If you book less than 60 days prior to departure, full payment must be made on booking. 

5. Amendments
If you alter your booking after confirmation of the booking, you should notify us in writing and we shall try to accommodate you.  An amendment fee of $33 will apply to cover administration costs incurred.

6. Transfer of Booking
You may transfer your booking to a third party that satisfies all the conditions of a person taking that tour within 14 days of departure.  There will be an amendment fee of $150 p/person.

7. Cancellation (if you cancel your booking)
The following cancellation fees apply if you wish to cancel your tour:

60+ days prior - forfeit of deposit
59 - 28 days prior - 50% of total cost
Less than 28 days - 100% of total cost
If we cancel your booking
We will not cancel your tour unless we are forced to do so.  We reserve the right to cancel or modify a tour in the following certain circumstances:

Natural disasters such as flooding, earthquake, fire etc.
Political unrest or circumstances amounting to force majeure
Minimum numbers required to operate the tour has not been reached
We reserve the right to cancel a trip up to 28 days prior to commencement.  We will, if possible offer an alternative trip, if this is not acceptable a full refund of all monies paid will be refunded in full.  We will not be liable to refund any incidental costs you may have incurred as a result of your booking.

6. Tour Inclusions
Refer to the Slow Trails brochure for a list of inclusions for each tour.  This information will also be sent out with your booking form.
Not  included: visas, insurance, extra meals, laundry, drinks, departure taxes, telephone charges, gratuities, breakages, damages.

7. Travel Insurance
Comprehensive travel insurance is a compulsory condition of acceptance as a participant of the tour.  Details of your insurance must be included in your
booking form.  Your travel insurance must cover you for cancellation, loss of deposit, loss of luggage and personal belongings, medical, personal accident and liability cover.  Slow Trails reserves the right to cancel your participation if you are unable to provide proof of insurance.

8. Prices
All prices are based on exchange rates at the time of printing and may be changed without notice.

9. Health and Fitness
Bookings are accepted on the understanding that the individual travelling posses good health and an adequate level of fitness, stamina and mobility to participate. When you book you must notify us of any medical condition, medical history, or medications that you are on.  In certain circumstances we may request medical proof of fitness prior to accepting a booking.
 
10. International Travel Documents
You will require a valid passport; details of vaccination and visa requirements are available from your travel agent.

11. Complaints
Any complaints should be communicated to the company's representative as soon as it arises to provide them the opportunity to rectify the situation.  If the issue is not resolved, the complaint should be made in writing to 'Italian Immersions.' within 28 days of your tour.

ITALIAN IMMERSIONS - ACCOMMODATION BOOKING CONDITIONS

1. General
Slow Trails Pty. Ltd. Trading as Italian Immersions (ACN 102 366 781) (ABN 96 102366 781) is the Company.  The Supplier is the party
providing the accommodation or services.  The 'Client', 'you' or 'your' refers to the person or persons listed on the booking form.  The
Company acts as a booking agent only for the Supplier for the purpose of booking accommodations and other requested services.

2. Making a Booking
Upon choosing your accommodation and dates, please contact the Company to confirm your choice.  Once your choice is confirmed you will be required to fill in a booking form with your insurance policy details and then send the completed form and a 30% non refundable deposit to the Company or your travel agent within 7 days to confirm the booking.  If your booking cannot be confirmed your deposit will be refunded in full.  If the Company does not receive the deposit within the specified time it cannot guarantee availability of the requested accommodation.  It is essential that you read the booking conditions and sign the booking form.

3. Booking Confirmation and Balance
Upon receiving your booking form and appropriate payments the Company will confirm your booking by issuing a confirmation invoice.  This invoice will be administered by the Company on behalf of the Supplier.  The final balance is due 60 days prior to the date your accommodation booking begins.  If you book less than 60 days prior to departure, full payment must be made on booking. 

4. Amendments
If you alter your booking after confirmation of the booking, you should notify the Company in writing and it will try to accommodate you.  An amendment fee of $33 will apply to cover administration costs incurred.

5. Cancellation Fees (if you cancel your booking)
The following cancellation fees apply if you wish to cancel your accommodation:

60+ days prior to booking - forfeit of deposit
59-30 days prior to booking - 50% of total cost
0-29 days prior to booking - 100% of total cost

6. Cancellation of your booking by The Company or Supplier
In the unlikely event that the Supplier or Company changes or cancels the booking of the client the Company will inform you as soon as possible and if requested, try to arrange alternative accommodation.  Alternatively the Company will refund in full all monies paid by the client.  The Company reserves the right to cancel or modify a booking in the following certain circumstances:

Natural disasters such as flooding, earthquake, fire etc.
Political unrest or circumstances amounting to force majeure
The Company will, where possible offer alternative accommodation; if this is not acceptable all monies paid will be refunded in full.  We will not be liable to refund any incidental costs you may have incurred as a result of your booking.

7. Company Responsibility
The Company acts only as a booking agent for the Supplier and cannot accept any liability or be responsible for the acts or omissions of the Supplier, or for any misrepresentation made by the Supplier or third parties.  The Company cannot be responsible for grievances pertaining to personal disappointment or preference, nor can the Company accept liability for the condition of accommodation upon arrival.  Every effort has been made by the Company to select reputable Suppliers and provide accurate and (in most cases) firsthand information on the accommodation provided.  Any complaints arising from the accommodation or services should be made to the Supplier immediately.
Any complaints pertaining to the Company's services should be communicated to The Company's representative in writing to 'Slow Trails Pty Ltd.' within 28 days of the completion of your accommodation booking.

Italian Immersions 
ABN 96 102 366 781
(p) +61 3 9822 1558  (f) +61 3 9822 1554
enquiries@italianimmersions.com.au